Frequently Asked Questions

Getting a quote is simple - whether it's fully fitted or supply only, prices are displayed here on our website for your viewing.

Telephone: Call us on 0800 910 1122 

If you can't see a price for a specific item, then please call or send your details through the contact us page, where we will be happy to advise and price your enquiry.

We provide our services to the whole of Mainland UK including the islands.

We also ship our products to the rest of the world (supply only).

Fully fitted doors

If we are installing a door for you, the process takes on average 4-5 weeks from confirming sizes. We have been known to fit doors within 1 week or sooner in emergency cases.

Some doors may take longer but would advise upon request.

Supply only doors

If we are delivering your doors for you to DIY/self fit, this would normally take around 3-4 weeks.

Again, some doors may take longer but would advise upon request.

Upvc External Doors

All White and Coloured panels, and profiles, supplied by the company are guaranteed for a period of 10 years against warping, cracking, splitting, fading or discolouration.

All Rosewood, Mahogany, Golden Oak and Irish Oak panels and profiles supplied by the company are guaranteed for a period of 5 years against warping, cracking, splitting, fading or discolouration.

The Q-Lon high performance weatherseal gasket system carries a Lifetime guarantee against cracking, splitting or deterioration in any way.

All hardware carries a guarantee of 1 year from the date of delivery/installation against mechanical failure.

All double and triple glazed units are guaranteed for a period of 5 years against delamination (Breaking down of the rubber seal causing a misted glazed unit).

Composite External Doors

All White and Coloured frames supplied by the company are guaranteed for a period of 10 years against warping, cracking, splitting, fading or discolouration (5 Years on Painted Surfaces).

All Rosewood or Golden Oak frames supplied by the company are guaranteed for a period of 5 years against warping, cracking, splitting, fading or discolouration.

GRP skin is guaranteed for a period of 10 years against fading or delamination (5 Years on Painted Surfaces).

The Q-Lon high performance weatherseal gasket system carries a Lifetime guarantee against cracking, splitting or deterioration in any way.

All hardware carries a guarantee of 1 year from the date of delivery/installation against mechanical failure.

All double and triple glazed units are guaranteed for a period of 5 years against delamination (Breaking down of rubber seal causing a misted glazed unit).

Upvc internal & Timber internal doors

All internal doors are covered for a period of 1 year against fading, warping, cracking, splitting or discolouration. Note: All unfinished timber doors must be finished to the manufacturer's recommendation, which are provided with each internal wooden door.

Delivery on doors is Free to the following areas:

1. England - Free
2. Wales - Free
3. Scotland - Free with exception of postcodes PA, PH, IV, KW, ZE and HS which may incur an additional cost depending on size. 
4. Ireland will incur a cost which can be made upon request.

Call 0800 910 1122 for details.

Small items may incur a small charge unless buying with a door in which case delivery is free. For information regarding delivery call 0800 910 1122 for further details of advice.

Payment methods available

1. Credit card
2. Debit card
3. BACS - Direct transfer
4. Paypal
5. Direct through our payment partners - Sage Pay

We can now provide our composite doors in the following colours

Doors and frames can be of the following colours either side.

Standard colours

• White
• Black
• Blue
• Green
• Red
• Woodgrain - Oak
• Woodgrain - Redwood/Rosewood

Superior colours

• Chartwell green
• Anthracite grey
• French grey
• Aubergine
• Cream
• Duck egg blue

Custom colours

• Any RAL colour from www.ralcolor.com

Mix and match 

• Doors and frames can be combined to have any colour

If you have an issue with any of our products, we would stress that you call as soon as you can, so that we may resolve your issue as promptly as we can. You can call on 0800 910 1122. 

Complaints Procedure
If you're not completely happy with our service we'd like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
We want to:
- Make it easy for you to tell us what went wrong
- Give your complaint the attention it deserves
- Resolve your complaint fairly and without delay
- Make sure you are satisfied with how your complaint was handled

How and where to complain
If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:
- In person: Block A, Unit T, Telford Road, Glenrothes, Fife, KY74NX
- In writing: write to us at the address above, please address your letter to The Complaints Manager
- By Telephone: 0800 910 11 22
- By email: info@we-do-doors.co.uk

How long will it take?
We will aim to resolve your complaint straight away but if we can't we will write to you within 5 business days to tell you:
- Why we have not resolved your complaint
- Who is dealing with your complaint
- When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.

If we cannot reach agreement with you
If we can't agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:
- Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision
OR
- Issue our final decision letter which will explain our final position